Privacy Policy

1. Data Controller Overview

Next Layer Hub ("we", "our", or "us"), founded by Sophie Mitchell and located in Orange, NSW, Australia, is dedicated to upholding the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This policy explains what personal information we collect, how it is handled, and your rights regarding your personal records.

2. Personal Information We Collect

We only collect personal information that is reasonably necessary to coordinate workshop enrollments, deliver technical analysis training, and respond to your inquiries. This includes:

• Identity & Contact Data: Your full name, email address, telephone number, and postal address (for dispatching physical coursebooks).
• Training Profile & Scoping Data: Self-reported charting experience, primary asset classes of interest (Equities, FX, Commodities), and specific technical learning goals submitted via our contact forms.
• Transaction Records: Invoicing and payment confirmation details (we do not process or store raw credit card numbers on our servers).
• Technical Diagnostics: Trade screenshots and chart logs submitted voluntarily for 1-on-1 diagnostic reviews.

3. How We Use Your Information

Your information is utilized solely for legitimate educational and operational purposes:

• Processing workshop and masterclass cohort registrations;
• Conducting personalized 1-on-1 chart reviews and generating diagnostic reports;
• Dispatching coursebooks and training reference guides to your nominated address;
• Communicating training schedule updates, venue details, or live broadcast links;
• Fulfilling legal and taxation reporting obligations under Australian law.

We do not sell, rent, lease, or trade your personal information to third-party marketing firms or data brokers.

4. Data Retention and Security

We retain personal data only for as long as necessary to provide training services and satisfy legal accounting retention periods (typically up to 7 years for financial records). All digital records are stored in secure, encrypted environments with strict access controls. Physical studio diagnostic notes are archived securely and shredded once the review period expires.

5. International Data Transfers

While our training studio is based in Orange, NSW, Australia, our website infrastructure and communication tools utilize reputable cloud service providers with international data centres. When data is transmitted internationally, we ensure adequate data protection safeguards are enforced in compliance with Australian Privacy Principle 8.

6. Cookies and Tracking Technologies

Our website uses standard essential cookies to deliver web pages reliably and optional anonymous traffic analytics. Please review our Cookie Policy for detailed information on cookie categories, retention periods, and management tools.

7. Your Privacy Rights

Under Australian privacy law, you have the right to request access to personal information we hold about you, request corrections to inaccurate records, or ask for the deletion of your training inquiry data (subject to legal record-keeping requirements).

To exercise your privacy rights, please contact Sophie Mitchell directly: